*PERSONAL APPEARANCE is required. For appointment, please send email to: releasing.auhpe@gmail.com

*Only IMMEDIATE FAMILY MEMBER(e.g. father, mother, sister, brother, spouse, son or daughter) is authorized to claim passport if, for a valid reason, applicant cannot release his/her new passport.

Step 1:             Proceed to the Passport Releasing Section.

Step 2:             Put claim stub on the box/tray and wait for your name to be called.

Step 3:             Present official receipt and old passport for cancellation.

Step 4:            Check details of new passport (first name , middle name, last name, date/place of birth).

Step 5:             Sign on signature pad to acknowledge receipt of new passport. 

Step 6:             Authorized immediate family member should present the following: a) Authorization letter and b) ID  of authorized person(original and photocopy).